“There’s more pride, more urgency, and more willingness to take initiative.”
When I joined Silver X earlier last year, I stepped into a business with great potential – strong people, trusted customer relationships, and the capacity to do more…
– James Fox, Operations Director
What We’ve Focused On
“Driving Change: Where We’ve Focused Our Efforts”
Just in time collections & Deliveries
Last-minute bookings are not a problem at Silver X. We have access to a range of vehicles across the UK and can provide fast response times if required.
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Clear Targets
Aligning departments around shared goals for measurable, team-wide accountability.
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Better Visibility
Live dashboards, OTIF tracking, vehicle utilisation, and real-time adaptation.
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Engagement
Monthly driver meetings, bi-weekly office updates, and live KPI boards fostering open communication.
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Team Ownership
Planners making decisions, warehouse teams solving problems proactively, and empowered leadership.
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Customer Alignment
Stronger service and comms through honest, capability-aligned expectations.
Improving performance isn’t just about hitting KPIs - it’s about building confidence in the business, for our team and our customers... The culture is shifting - there’s more pride, more urgency, and more initiative.
Where We’re Headed
- Continued refinement of internal systems
- Investment in technology and people
- Growth with purpose – more customers, more projects, better control
- Building on a solid operational foundation
Want to work with a logistics partner that’s growing with intention?
📩 email us | 📞 01158 800 025
