Home & Retail Delivery Services

SILVER X 1 MAN RETAIL & 2 MAN HOME DELIVERY SERVICES

Silver X offers both a specialist 1 man retail and 2 man home delivery solution within the UK.  With attractive lead times, a focus on customer service and stock handling, our service levels are second to none.

Why Us?

IT Led Service

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From cloud based stock and order management to automated customer updates and online proof of delivery, your customers are in safe hands at The Silver X Group.

Our People

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Our most valuable asset.  Driver training schools, staff incentives and bespoke development plans.  Silver X's success comes from our amazing team.  We care about our clients, your customers and our people.

Flexible Approach

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Silver X understands that one shoe does not fit all.  We offer our clients a fully flexible approach to their service levels and can cater for a wide range of value added service.  We like to never say no!

Your Home Delivery Customer Journey

Email contact within 24 hours of order receipt

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Phone confirmation to book delivery date and 4 hour time window

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Reminder text & email the day prior to delivery

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Reminder text on the morning of delivery

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1 hour pre-delivery phone call from the drivers

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Customer satisfaction survey which feeds into our KPI reporting

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Our IT Solution

EDI Order Interface via cloud based Integrations

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Silver X's Cloud based system seamlessly integrates with most online sales channels, Automating the order transfer process and reducing time for both yours and our teams.

Cloud based stock and order management

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Our system is your system.  As a home delivery client you will receive full real time assess to our stock and order system so you can view all of the audit trails and the current status of your orders.  Also included is an inbuilt CRM to allow management to track KPI's and reduce time on phone calls.

State of the art planning and customer contact

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Our amazing planning team have to go through a grueling training regime before they are unleashed on our clients customers orders.  We use cloud based cutting edge planning software to maximize efficiency and reduce our costs enabling us to pass on savings to our customers.

Real time monitoring and delivery reporting

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Our cloud based handheld proof of delivery system enables us to track our delivery drivers and provides real time delivery statuses for all of our deliveries.  An online paperwork portal is included as standard for all of our home delivery clients.

Standard & bespoke KPI reporting options

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Silver X's systems can literally report you to death. Our clients can choose what they want reporting on and when.  If all else fails we have out financial geniuses as back up to produce all sorts of KPI data for our clients.

Automated customer contact points

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Bookings, delivery updates and customer satisfaction surveys are all handled by our cutting edge systems.  Our automation process reduces human error and allows for exceptional customer service levels to be maintained

Let the customers tell you how good we are!